FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at pinnip@i-pinnip.com

Q: What is the difference between PINNIP PU boots and ordinary boots?
A: It has better anti-slip performance, walk easily on ice and anti-puncture, anti-oil, acid-resistant, anti-smashing, anti-electric shock in any extreme environment.

Q: What is the PU material and is there any difference compared with PVC?
A: PU is a kind of polymer chemical material. The physical properties of PU are better than PVC, such as bending resistance, good softness, high tensile strength and air permeability.

Q: What is the manufacturing process of the boots and what are they made of?
A: PINNIP boots adopt an integral injection molding process. In addition to the most basic PU material, the boots also have anti-puncture cloth/anti-puncture steel plate, steel toe, and special anti-slip texture.

Q: Where can I use these boots?
A: The various functions of PINNIP boots can protect your safety in snow fields, construction sites, jungle adventures, oil exploration, food processing and various extreme environments.

Q: What is the difference between Texas and Alaska?
A: Alaska has thickened the shoe body basis on Texas to achieve extreme warmth, and the anti-skid soles are more suitable for winter ground.

Q:What methods of payment do you accept?

A: We securely accept all major credit cards and Pay With Paypal.

Q: What is your return policy?

A: 

• Return the new, unopened items to us within 30 days of delivery.

• Simply contact our support team at customer-service@i-pinnip.com if you have any questions regarding your return.

• Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

• Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

Terms & Conditions:

• We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

• Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).

• We provide a refund to your original payment method for all full-priced items.

• We do not provide a return label or pay for returns shipping.

• Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.

• Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

• All shipping charges and governmental taxes are non-refundable.

• The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

• If you have any questions at all regarding our Returns Policy please reach out directly to us at customer-service@i-pinnip.com and one of our customer support specialists will help within 1 business day.

More relevant policies

For questions regarding our Shipping Policy.

For questions regarding our Privacy Policy.

For questions regarding our  Return Policy.

We also offer an extensive FAQ page.